Restore. Rebuild. Respond.
About Texas Damage Response: Veteran-Owned Restoration in San Antonio
Texas Damage Response is a San Antonio restoration company owned by Ricky Ballard, a Marine Corps veteran, and Tyler Spears, a Navy veteran, and available day or night when water, mold, fire or smoke damages your home.
- Veteran-owned, family-operatedOwned by a Marine Corps veteran and a Navy veteran
- 15+ years of combined experienceAcross our team and our companies
- IICRC-certifiedInstitute of Inspection, Cleaning and Restoration Certification
- Available 24/7Day or night, every day of the week
- Based in San AntonioServing San Antonio and surrounding areas
- Insurance documentation helpWe work with your carrier throughout the job
Who You’re Calling
Ricky Ballard co-founded the company with his business partner, Tyler Spears. We clean up after water damage, mold, fire and smoke in Texas homes. When your belongings need to be out of the way, we wrap and protect them, store them securely and bring them back, and when the drying or cleanup is done, we rebuild what came out. Our base is San Antonio. From there we serve the city and its surrounding areas.
We’re veteran-owned and family-operated. Ricky Ballard served in the United States Marine Corps, then followed his uncle into restoration as a technician and carpenter and later built homes. Tyler Spears is a Navy veteran with 10 years of experience in restoration, roofing and remodeling. The commitment behind that is easy to say and harder to keep: integrity, professionalism and dependable service for every Texas homeowner who calls. Anyone can put those words on a website, so judge us by what happens after you call. Read our story in their own words.
Damage doesn’t keep business hours. We’re available 24/7, nights and weekends included, because a pipe that bursts at 2 a.m. keeps soaking the subfloor at 2:30.
What We Restore
Water damage restoration is our primary service. It’s one of seven kinds of work we handle, and a single loss can call for three or four of them.
- Water damage restoration: emergency water extraction, structural drying, moisture monitoring and complete mitigation.
- Mold remediation. We contain the affected area, remove the mold, then clean and treat the surfaces it grew on.
- Fire and smoke damage cleanup covers fire, smoke, soot and the odor that hangs around long after the flames are out.
- Contents pack-out: careful packing, inventory, transport and storage. Then your belongings come back when the house is ready.
- Reconstruction: we rebuild the projects we restore.
- Remodeling for homeowners who want to rebuild differently while the walls are already open.
- 24/7 emergency response for water, fire, mold and other property damage, day or night.
You don’t need to know which of these fits before you call. Figuring that out is our job.
Working With Your Insurance Carrier
If you’re filing an insurance claim for the damage, here’s where we fit in. We help document the damage and work with your insurance carrier throughout the restoration process. It starts on the first visit. We inspect and document the damage before cleanup changes what an adjuster would see.
Some decisions aren’t ours to make. Coverage is your carrier’s call, and the deductible is yours under your policy. We don’t interpret policy language, and we don’t take the adjuster’s place. If you want the longer version, our insurance claims page explains how the documentation side of a restoration job works.
From the First Call to the Last Box Back
Here’s the order the work follows. You call, any hour. We assess the damage and document it, and then the restoration itself begins: water extraction and mitigation, structural drying with moisture monitoring, and a contents pack-out if your belongings need to be out of the way. When the house is ready, your things come back.
Not every job needs every step. A small leak might never touch pack-out, while a kitchen fire might start there. Drying time depends on what got wet and for how long, and the moisture readings tell us when it’s done.
Our process page walks through each step in more detail. When you’re ready, call 24/7 or send a service request.
More About How We Work
Our Story
From the Marine Corps to restoration: how our co-founder learned the work and why we built the company.
Our Process
Each step, from the first call through drying, pack-out and the day your belongings come back.
Insurance Claims
How we document damage and work with your carrier, and which decisions stay between you and your insurer.
FAQ
Answers to common questions about water, mold and fire damage restoration.
Want to work with us? See careers, or learn about our franchise program and franchising for veterans.
Damage Happening Right Now?
Texas Damage Response is available 24/7 in San Antonio. Call now. Or send a service request and tell us what happened.