Water, fire, smoke and mold
24/7 Emergency Restoration Services in San Antonio
Emergency restoration services for San Antonio homes, day or night. When a pipe bursts at midnight, a kitchen fire leaves soot on every wall or a slow leak turns into mold, get everyone safe, call us, and use the checklist below while you wait. We come ready to work, so the work starts on the first visit.
What to do right now
People and pets first
Property can wait. After a fire, Ready.gov says to check with the fire department that your home is safe to enter, and not to reconnect utilities yourself.
Shut off the water at the main
For a sudden leak, the Texas Department of Insurance (TDI) says to shut your water off at the main. San Antonio Water System (SAWS) says the customer shut-off valve usually sits on the property owner's side of the water meter.
Hands off wet electrical equipment
Ready.gov is blunt: don't touch electrical equipment if it's wet or if you're standing in water. Turn off the power only if you can do it safely.
Call us, day or night
Emergency response is available 24/7 at (210) 726-4411. Tell us what happened, which rooms it reached and whether the source has stopped.
Valuables off the floor
TDI's sudden-leak advice includes moving expensive items off the floor. Start with what you can't replace, like photos and papers.
Photos before repairs
TDI says to take pictures or video of the damage before making repairs. Hold on to damaged items until your adjuster has seen them, too.
Tell your insurer
Report the damage as soon as possible, which is TDI's advice. Jot down the claim number. You'll need it more than once.
What we handle in an emergency
Water in the house
Burst pipes, split supply lines, a failed water heater. We start with emergency water extraction, then dry the structure and check it with moisture readings.
Fire, smoke and soot
Once the fire department clears your home, we clean up fire, smoke, soot and odor damage. And we dry out the water the hoses left behind.
Mold after a leak
Containment comes first, so spores stay put. Removal, cleaning and treatment of the affected areas follow.
Your belongings
If a room needs clearing, we pack, inventory and store what's in it, then bring it all back.
A record for your insurer
We help document the damage and work with your insurance carrier throughout the restoration process. Coverage decisions stay with your carrier.
One local number
Based in San Antonio, veteran-owned and operated. Call (210) 726-4411 any hour, any day.
Emergency Restoration services
What counts as an emergency
If the damage is still spreading, it's an emergency. Water that keeps running, smoke and soot left behind by a fire, a wet wall that's starting to smell musty: none of it waits for Monday. The EPA advises drying water-damaged areas and items within 24 to 48 hours to prevent mold growth. The Texas Department of Insurance puts the risk even closer, noting that mold can start growing within a day after a leak. Waiting for business hours can turn a drying job into a mold job.
That clock is why our emergency restoration services run 24/7, nights, weekends and holidays included. Each of those three plays out a little differently.
Water from burst pipes, leaks and appliances
Water emergencies follow a familiar script. A frozen pipe splits, a washing machine hose bursts, a water heater fails, or an AC drain line backs up into a ceiling. For frozen-pipe specifics, see our burst pipe cleanup page. Even clean water soaks into drywall, subfloor and cabinets, and the damage grows the longer it sits. Can't find the valve? It usually sits on the owner's side of the water meter, according to SAWS, and if it won't shut, SAWS customers can request help or call the utility's emergency line. Then the cleanup starts with emergency water extraction and moves into structural drying with moisture monitoring. Our water damage restoration page walks through the whole job, extraction to final drying.
Fire and smoke, once the fire department leaves
A fire doesn't stop doing damage when the flames go out. Smoke and soot drift into rooms the fire never reached, and the water from the fire hoses soaks floors, walls and furniture. Before anyone goes back in, Ready.gov says to check with the fire department that the home is safe to enter. Once it is, fire damage restoration covers the cleanup of fire, smoke, soot and odor damage, and smoke odor removal goes after the smell that clings to fabrics and drywall. That firefighting water gets the same extraction and drying as any burst pipe. Belongings that need to leave the house can go through contents pack-out until the house is ready for them.
Mold after a leak
Mold is rarely the part that can't wait. The leak feeding it is. A slow drip behind the fridge or under a sink can run for days before anyone notices, and by then the mold has a head start. The fix runs in a set order: find the water, stop it, dry the area, then deal with the growth. Mold remediation starts with safe containment, so the cleanup doesn't carry spores into clean rooms, and then moves on to removal, cleaning and treatment of the affected areas. Skip the moisture fix and you'll be back where you started. The EPA puts it simply: "The key to mold control is moisture control."
What happens on the first call and the first visit
The first call is short and practical. We'll ask what happened and when, which rooms took on water or smoke, and whether the source has stopped. Is anyone unsafe, or without power? That changes what comes first. If you know where the water came from, whether a pipe, a water heater or an appliance line, tell us, because the source shapes the cleanup. Have your address handy, plus your insurance carrier's name and a claim number if you already have one. No claim number yet? Call anyway. And if the damage can wait for a scheduled visit, you can request service online instead. For anything still spreading, call (210) 726-4411.
The first visit
The first visit opens with a safety check: standing water near outlets (the hazard Ready.gov warns about), sagging wet ceilings and, after a fire, rooms that aren't safe to enter. Then comes the walk-through. We trace where the water traveled, take moisture readings and photograph the damage, which gives you a record to share with your carrier. We don't leave with a quote and come back days later: the crew comes ready to work, so the damage sets the plan and the work starts on this visit. A water loss gets extraction and complete mitigation first, then structural drying with moisture monitoring, and mold gets contained before anyone disturbs it. After a fire, the work is smoke, soot and odor cleanup, and belongings in the way go out through contents pack-out. Don't expect a drying date on day one. Moisture readings decide when drying ends, not the calendar, because wood and drywall can feel dry on the surface while they're still wet inside. Our restoration process page shows every step in order.
Insurance basics in an emergency
We help document the damage and work with your insurance carrier throughout the restoration process. The claim is still yours, and so is the deductible. The Texas Department of Insurance (TDI) defines a deductible as the amount you have to pay before the insurance company will pay, and on a home policy it applies to each claim. Coverage turns on how the damage happened. According to TDI, most homeowner and renters policies cover sudden and accidental water damage, while policies usually won't cover damage from gradual leaks.
Act early either way. Tell your insurance company as soon as possible, photograph the damage before repairs and keep receipts for any repair materials you buy. TDI also warns that your insurer may deny your claim if you don't protect your property. We aren't adjusters, public or otherwise, and we don't interpret policies. Your carrier decides what's covered. Our insurance claims page covers the rest.
Your first move, by type of emergency
| Emergency | Do this first | Source | What we handle next |
|---|---|---|---|
| Burst pipe or leak | Shut the water off at the main | TDI | Emergency water extraction, then structural drying |
| Water near outlets or cords | Don't touch electrical equipment if it's wet or you're standing in water | Ready.gov | Extraction and drying, once it's safe |
| House fire | Get the fire department's OK to go back in, and don't reconnect utilities yourself | Ready.gov | Fire, smoke, soot and odor cleanup, plus drying |
| Mold after a leak | Don't touch it bare-handed or breathe the spores, and stop the water | EPA | Containment, removal, cleaning and treatment |
Why call Texas Damage Response
Texas Damage Response is a San Antonio emergency restoration company, veteran-owned and operated, with one local number for every kind of damage. Water, mold, fire and smoke, and the belongings caught in the middle all start with the same call, so you aren't juggling three companies while the house dries out.
We're based in San Antonio and work across Bexar County and the surrounding area, from Converse and Schertz to New Braunfels and Boerne. Day or night, you deal with one name and one number.
Related services
Water Damage Restoration
Extraction, drying and mitigation after a leak.
Learn moreFire Damage Restoration
Fire, smoke, soot and odor cleanup.
Learn moreMold Remediation
Containment first, then removal, cleaning and treatment.
Learn moreContents Pack-Out
We pack, inventory, store and return your belongings.
Learn moreInsurance Claims
How documentation fits into your claim.
Learn moreOur Process
Every step, from first call to final moisture reading.
Learn more
Frequently Asked Questions
Yes. Emergency restoration services are available 24/7 for water, fire, smoke and mold damage, so call (210) 726-4411 any time and tell us what's going on.
One thing we won't do is promise an arrival time on a website. Distance, traffic and the hour all play a part, so ask about timing for your address when you call. Meanwhile, work through the checklist up top. Our restoration process page shows what happens after the first visit.
You don't have to sit and watch the damage spread. The Texas Department of Insurance (TDI) tells homeowners to make temporary repairs that protect the house and belongings, and to hold off on permanent repairs until the insurance company sees the damage.
Take photos first, and keep the damaged items your adjuster will want to see. We help document the damage and work with your insurance carrier throughout the restoration process, but your carrier decides what's covered, so ask what it expects before work starts. Our insurance claims page has more.
Mold is the slower problem. The water feeding it is the urgent one, so call as soon as you find a leak or a wet wall, even before any mold shows up.
If mold is already growing, the EPA advises against touching it with bare hands or breathing in spores. Under about 10 square feet? In most cases, the EPA says, you can handle that yourself. Anything bigger, or mold inside a wall, calls for mold remediation: containment, removal, cleaning and treatment of the affected areas.
Yes. A house fire leaves two kinds of damage: fire, smoke, soot and odor damage, and the water used to fight it. Fire damage restoration covers the first. Emergency water extraction and structural drying cover the second, and both can happen on the same job.
If belongings need to leave while the cleanup runs, contents pack-out handles the packing, the inventory, storage and the trip back home.
Areas we serve
We're based in San Antonio and available 24/7; find your county or city below.
Don't wait for morning
Damage gets worse with time. Call 24/7, or send us a request with the details.