Privacy Policy

Texas Damage Response is a restoration company based in San Antonio, TX. In this policy, “we,” “us” and “our” mean Texas Damage Response, and “you” means anyone who visits this website or contacts us through it. If you have a question about this policy, email office@texasdamageresponse.com or call (210) 726-4411.

Information you give us

When you fill out the contact form, we collect what you enter:

• your name, phone number and email address;
• the ZIP code of the property;
• the service you need and whether it is an emergency;
• your message, including anything you choose to tell us about the damage.

With the form, we also receive the address of the page you sent it from and, if you reached the site through an ad or a tracked link, the campaign details in that link (such as its source and campaign name). If you email or call us, we receive the information you share in that message or conversation.

When you send the franchise inquiry form, we collect your name, phone number, email address, the market you have in mind, your timeline, your background and anything else you choose to tell us.

When you apply for a job, we collect your name, phone number, email address, the location and position you choose, anything else you tell us and the resume you upload. Your resume is stored privately: it is not publicly accessible, and our hiring team opens it through a private link that expires.

Information collected automatically

Like most websites, this one collects some information automatically when you visit:

• Cookies and analytics. We use Google Analytics, loaded through Google Tag Manager, to understand how visitors find and use the site, such as which pages are viewed and whether a phone link is tapped or a form is sent. Google Analytics uses cookies and similar technologies and collects information such as your browser, device type, approximate location and the pages you visit. We also use Vercel Web Analytics, which counts page visits without setting cookies, according to Vercel.
• Spam protection. The contact form uses Cloudflare Turnstile to check that a person, not an automated program, is sending it. Turnstile examines information about your browser and device to make that check.
• Server logs. The servers that host this site record standard technical information with each request, such as your IP address, browser type, the page requested and the date and time.

How we use information

We use the information described above to:

• respond to your request, schedule service and communicate with you about your job;
• respond to franchise inquiries and review job applications;
• help document damage for your insurance carrier when you ask us to;
• keep business records;
• understand how the website is used and improve it;
• protect the site and the contact form from spam, abuse and security threats;
• comply with legal obligations.

How we share information

We do not sell your personal data. We share information only in these situations:

• Service providers. Companies that work on our behalf receive the information they need to do that work: providers that process and deliver form submissions, store job application resumes, host this website, provide spam protection and provide analytics. They may use it only to provide their services to us, except that analytics and security providers may also handle information under their own privacy policies.
• Your insurance carrier or others you direct. When you ask us to work with your carrier or another party on your job, we share the details needed for that work.
• Legal requirements. We may disclose information when the law requires it, to respond to a valid legal request, or to protect the rights, property or safety of our customers, our company or others.
• Business changes. If our business is sold or reorganized, information may transfer to the new owner as part of that transaction.

Cookies and your choices

You can block or delete cookies in your browser settings. Most browsers also let you block third-party cookies only. Blocking cookies does not stop you from using this site or the contact form. To stop Google Analytics from collecting information about your visits, you can install the Google Analytics opt-out browser add-on. You can read how Google uses information from sites that use its services on Google’s partner sites page.

How long we keep information

We keep contact form submissions and job records for as long as we need them to respond to you, provide and document our service, keep business records and meet legal, tax and insurance obligations. We keep job applications and resumes for as long as we need them to consider you for positions and to meet our legal obligations as an employer. After that, we delete the information or keep it in a form that no longer identifies you. Analytics information is kept according to the retention settings of the analytics provider.

How we protect information

This site is served over an encrypted connection (HTTPS), and we use reasonable administrative and technical safeguards to protect the information we hold. No website, transmission or storage system is completely secure. Please do not send sensitive details, such as insurance policy numbers or payment information, through the contact form.

Children’s privacy

This website is meant for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, email office@texasdamageresponse.com and we will delete it.

Your rights as a Texas resident

Where the Texas Data Privacy and Security Act applies to our handling of your personal data, you have the right to:

• confirm whether we process your personal data and access it;
• correct inaccurate personal data;
• delete personal data you provided or that we obtained about you;
• get a copy of personal data you provided to us in a portable format;
• opt out of the processing of your personal data for targeted advertising, sale or profiling that produces legal or similarly significant effects.

To make a request, email office@texasdamageresponse.com with the subject line “Privacy request” and tell us which right you want to use. We may need to confirm your identity before acting on a request, and we will respond within the time the law requires. If we decline your request, you may appeal by replying to our decision. If you are not satisfied with the outcome of an appeal, you can contact the Office of the Texas Attorney General. We will not discriminate against you for using these rights.

Links to other websites

Our pages link to outside sources, such as government agencies. Those websites have their own privacy practices, and this policy does not cover them.

Changes to this policy

We may update this policy as our website or services change. When we do, we will post the new version on this page and change the effective date at the top.

Contact us

Texas Damage Response
San Antonio, TX
Email: office@texasdamageresponse.com
Phone: (210) 726-4411